‘Most ideas on management have been around for a very long time, and the skill of the manager consists in knowing them all and, rather as he might choose the appropriate golf club for a specific situation, choosing the particular ideas which are most appropriate for the position and time in which he finds himself.’ (Sir John Harvey-Jones)
This book developed as a result of my requirement to have a simple, comprehensive and well-structured repertoire of tools for my own consulting activities. Whenever I wanted to ‘pull the rabbit out of the hat’, I used to waste time browsing through previous project work to find things I had done previously. In order to avoid having to ‘reinvent the wheel’ each time, I developed my own ‘cheat sheet’ - a list with names of tools to prompt and remind me of what was ‘available’. While developing and implementing an ‘internal consultancy and project office’ project for a client, the idea emerged to share my compendium of tools with the client and train the employees in their uses and applications. Since then, this document has undergone many revisions. My exposure to many different disciplines, e.g. psychology, economics, engineering, systems thinking, strategic management, organisational design, coaching, counselling, change management, organisational behaviour, customer relationship management, systems analysis and design, and IT architecture and communication has shaped and influenced the collection of tools in this book

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